Our Reviews
Great customer service , been using for years!!! Kendra is very attentive and cares about her customers
Enjoyable, knowledgeable, friendly , polite, goes above and beyond! Recommend to everyone. Service is GREAT!!!!!! Love this dealership!!!!!
I reached out to the dealership after hours. Luke contacted me the minute that the dealership opened and got me scheduled to meet him. Luke sold me a 2021 Honda Pilot and allowed me to trade in my 2019 Jeep. This is a big upgrade for our family. Luke was polite, respectful, honest and more than fair during the whole process. Luke helped me out as a fellow veteran and I can't be happier.
Walked me through all service items that were needed Excellent leader in the service dept
Steven was the young man who helped meāthe first time I met him. He was very efficient. My car was ready to go in a reasonable amount of time. The only suggestion I would have is that they would wipe down the car after washing it. The car wash is a very nice perk but the droplets of water collect dust if they arenāt wiped off. As I tried to submit this review, i couldnāt just click submit. I had to go thru a bunch of nonsense. I am tired of the nonsense.
Very conscious of my time, kept me informed. Very conscious of my time, kept me informed. Nice waiting area.
The staff was very friendly and helpful. They were willing to work with me to meet all of my requirements and seemed happy to do it.
Good service, letting me know what needs Tobe fix which is high on my list!! Thanks for all your people do a great job!!
We had a great experience and they had us in and out very quicklyā¦. We would highly recommend this dealership
Excellent service. Worked me in extremely quickly, as I am leaving the state. Very kind and knowledgeable. I also appreciate the kid friendliness!
Very polite and friendly, she saved me money , by giving me a coupon. Over all no complaints
Alex Reed, my salesperson was patient and worked within my budget and got my deal done in just a few short hours.
Very low key, no pressure, treated us with courtesy, answered all our questions. Knowledgeable and polite
They had very professional and efficient service before, during and after the purchase. They also had great follow up.
I usually have great service it was just ok this time. I asked when I scheduled if they would have the part. I was told by Steve that he would make sure it was available. They didnāt have the right part but there was another that they could use. I left and went to lunch with my mom. The appointment started at 10.I didnāt get called until around noon that they didnāt have the correct part. I told them to put the other one on. I came back at 1. And everyone had went to lunch, so my ...
Not impressed. Bought a used car 27,000. They left cupped tires on the car because they had tread. They refused to fix some electrical problems we found on our way home. When we called about the other issues , the dealership refused to repair the car. There is NO 30 day warranty with this dealership. They sell AS IS... So BE SURE you test ALL FEATURES on the car before you leave the lot or pay for the car.
Anthony was great to work with. I've never worked with anyone from any Spitzer dealerships, but I feel like I may pay them a visit again in the future.
The service and employees are the best. Been going to spitzers since my dad. He always got his cars from them and now I do.
Ask for Anthony he is a considerate non evasave salesman. The new Ram 1500 is amazing also.
She was very helpful and her time to help me great person good to work with
Super duper Super duper super hero super level of legend status Super super super super
I was treated by tim Wolford he seemed very knowledgeable about my jeep and took really good care of me
They were Fast and efficient. I trust them for all my work done on my vehicles.
Everyone I dealt with was very cooperative and professional. I would recommend Spitzer Mansfield to those searching for a vehicle.
The employees are always courteous and polite. There is never a long wait for the service to be completed.
The service people there are always eager to help & will listen to my concerns & make suggestions that are very helpful.
Called in and got an instant appointment on the same day. Tim was very helpful and my vehicle was fixed the same day.Due to my job I was very happy.
Friendly and efficient. I wish they had taken care of the Spitzer insignia on the back of the vehicle. Was silver, now is yellow and looks tacky.
Really nice staff to work with. I would recommend this car dealership to my friends.
Went very smoothly. The guy I worked with very notable and kind and respectful. Awesome
Arrived a little early. They promptly checked me in and offered me to wait inside. When finished they came to get me and I had some questions about a letter I received from another company about an extended warranty . They looked up what coverage we have and was able to determine what is in place is what is needed. Car was washed and they were able to tell me which tires had been ritated where. Also pointed out down the rode I would need new breaks. Great people!!
They are good at letting you know if anything needs to be taken care of now or in the future
Great service. Knowledgeable. Quick and easy No thanks Why does it need to be 7 words? This is enough
The service people and technicians are so nice, polite and professional I will always take our vehicles to spitzers
Thank you so much for all the time & hard work having my vehicle done correctly and efficiently. I appreciate all the workers & Timā
I traveled about 2 hours to this dealership because the price was right for the truck I wanted. Didnāt need to test drive just went and brought it home.
Good overall dealer experience. Very competitive pricing. Fair value given for my trade in. Salesman was excellent.
Timothy Wolford...he went above and beyond. I made an appointment online on Saturday and unknowingly did it incorrectly. He called me Monday morning and set up an appointment for me. Appreciated that extra step
Excellent team! We bring Pacifica, Wrangler, and Outback to you for everything. Very service oriented and we love Tim and Kendra
Fantastic service department. Very quick to get me in for a service. Then took me to where I needed to go, while waiting for my truck to be finished! Thanks
Good experience, showed me the vehicles I called and asked about. Once I decided on the one I was most interested in they quickly got me a price and my trade in value. I decided to buy the truck and finishing up paper work and signing went quickly and headed home.
Upfront and truly honest caring professional dealership, they are #1 Tim Wolford sets the gold standard in this service depth.
Kendra was excellent customer service. She Explained things well and was thorough . My car was completed ahead of schedule. Thank you
Kendra was great. They fixed an issue in 2 hours that another shop could not even diagnose after 3 weeks of having my car.
I was happy with the service. The service was completed much faster than I anticipated and I thought the pricing was fair. Best of all, the techs did a good job of not leaving boot prints or dusty finger prints inside the car.
Very easy process. Called ahead about 2 vehicles and scheduled appointment, she had them out front ready for me to look over. Once I made a decision on which truck the paperwork went quickly and was out the door headed home with my new truck. Highly recommended Maria and Spitzer CDJR to anyone for there next vehicle.
I was very impressed with how quickly the serviced my vehicle. I am very happy with the service.
Neglect from Spitzer Management & Alarming Response from Dodge Iām writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Hornet has been at Spitzer since January 14, 2025, for a major electrical issuesāspecifically, the battery failing to hold a charge. This issue first started in January 2024, and despite several documented repair attempts and over 70 consecutive days out of service and at the dealer, there is still no resolution. Whatās even more shocking is the complete lack of accountability from Spitzerās management team. Communication has been poor, leadership has ...
The buying experience was great! No hassle, no pressure, no back and forth. I was in and out with a trade, down lay, financing and my new vehicle in 2 hours.
Always friendly, fast, reasonably priced, and close to home. This is my go to dealer for my FCA cars.
My experience was nice.i wish they would pint out what is actually due according to my mileage for service plan So I can stay on top of recommendations. Excellent staff and very friendly Thanks for getting me in with such short notice
I was impressed with the inventory on the lot. My salesperson was very informative about the truck I was interested in. We were able to make a deal I was very happy with.
Best I have ever had!! He had answers to ever question I ask him! He made our trip very pleasant!
Professional, knowledgable, and honest. knew their job customer service oriented, and very friendly Punctual and dedicated
The crew at Spitzer Jeep in Mansfield made my buying experience go smoothly and efficiently. I was driving up from Columbus so having everything go smoothly was very important to me. Tyler, Parker, Luke and Shane were very helpful in making this happen.
Tim did a great job communicating with me! He kept me up to speed on my vans repair and everything was seamless! Great job!
Great service! Friendly people and reliable work. My car is always done quickly and you get a free car wash!
Awesome Amazing Terrific Great Fantastic Fabulous Blessed Thankful Wonderful Joyful Greatful Glad Unbelievable Best Happy
Nice new clean facility. Good snacks, comfortable chairs and courteous staff. Very much appreciated. Thank you
Helpful, friendly staff. My salesman took very good care of me throughout the sales process.
Hats off to the very caring and professional service department. Their follow thru and concerns about the repairs of my vehicle their highest priority.
Always a great and friendly experience. Super fast and reliable service, will continue to bring my vehicle back every time.
The whole process was quick and easy. Anthony was a tremendous help and very knowledgeable. Shane was also a huge help in breaking down numbers and helping me get close to what I was looking for. Recommended these to anyone!
Parker, Tyler, and Shane were all great to work with. They were welcoming, knowledgeable, and helpful.
This Dealership has amazing prices with great people being upfront and honest about prices and options available.
Always courteous and caring and estimates are accurate. Managers are the very best in the business.
Very nice people in the service department. I got really good service and good car wash
Fast speedy and personal service Tim is great Is had car towed the car with no expectations of when to pick it up. It was done by that afternoon
When I called them to ask about the issue, they said that they couldn't find the leaking antifreeze. They never called me to tell me that they finally found it.
Customer service great. One issue was not resolved but they did everything they could to figure it out. Itās more of a manufacture ongoing issue but the other issue was resolved no problem. Great timing and easy to get ahold of.
This dealership is the best! We always come here for work done on our car. We get the best service in the most polite and quickest time. Everyone is respectful knowledgeable and lighthearted. We actually enjoy going to our Spitzer dodge garage. Thank you guys Sharon
Had an oil change and had to wait. They were very quick completing the service so I didn't have to wait long at all.
Over all experience was great! Only issue I would have is that how long it takes for a service, as your company would most likely say is, time is money. Same applies to your customers.
Kendra in service is great.service has done great work on servicing my vehicle also
Parker Laws was great to work with on our lease, very low pressre sales technique.
Working with Anthony McQueen and Shane was a good experience. Anthony is a hard worker, good at multi-tasking, friendly, and accommodating!! Shane worked us to get the price and financing that we were comfortable with.
Very efficient. Friendly, and even found me a coupon to use. Will continue to get my service done there.
Everyone was very friendly and helpful and a big thumbs š up to my salesman Parker, would highly recommend doing business here, Thanks Guys
Anthony was amazing to deal with and didnāt judge based on age, he got everything I asked done and in a very timely manner!
They did a good job and they informed me what needed to be done and told me what it would cost
When my vehicle was told in I had no expectations of what was wrong. And I surely never expected to get it back the same day
Kendra Weaver and the entire Service Team are A+++. Definitely got my 2019 Jeep Compass back to running as smooth as can be. Thanks 1000% š¤šš¤
Very Kind and lets you have the time to think it over. This was my first time buying a car and this place was very nice. š
Very courteous very eager to work with you and understand your needs. One of the smoothest car buying transactions I have ever had
Convenient location Friendly people And great service!! Will continue to utilize their services! See you in another six months!!
Had a great experience and staff were amazing and helpful. Excellent customer service. Thanks and for helping me purchasing my truck.
They went out of their way to complete old recalls on our trucks that was missed over the year ,Thank you
Very open and willing to help with my needs Good at communicating and getting back to me quickly
Tim is great. Great communication throughout the process. Greatly appreciated them getting me in and my vehicle repaired.
I bought my Jeep from them 2 years ago and used their service. They have always been able to help me and provide a great service for my Jeep Gladiator I appreciathe crew in Mansfield
I was calling about my jeep because of a year 1/2 ago I took it to spitzer in mansfield and the doors and hood had bubbles on them so they was going to replace them since they was under Warrenty I was so happy so they set it up with a bodyshop on April 8th to fix it .so it took almost 2 months to fix it in the middle of them fixing it they told me they didn't have the hood or the back door so they would get ahold of us when it came in gm body shop updated ...
Everything was fine, but nothing blew me away as better any other dealership that I have worked with.
Very good customer service, Very helpful with my problem and service was fast and complete.
Everybody is helpful and professional. Knowledgeable as well . Thanks for the power train warranty at first responder benefits.
Remington was very knowledgeable and easy to work with. He made the process seamless and efficient.
It was clean, the waiting room was nice and opening and also provided drinks and snacks for the customers.
It was a very smooth transaction, they answered all my questions and went through the whole car and explained everything to me. Would highly recommend Spitzerās.
The service team is great! Kendra does an exceptional job in having the service completed as requested.
Anthony was great in finding a nice first car for me. I got a good trade in deal and overall good monthly deal!
Very kind checked on us frequently to let us know what was going on with our car kept us updated
