Our Reviews

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DealerRater Apr 24, 2025

Great customer service , been using for years!!! Kendra is very attentive and cares about her customers

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DealerRater Apr 23, 2025

Enjoyable, knowledgeable, friendly , polite, goes above and beyond! Recommend to everyone. Service is GREAT!!!!!! Love this dealership!!!!!

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DealerRater Apr 23, 2025

I reached out to the dealership after hours. Luke contacted me the minute that the dealership opened and got me scheduled to meet him. Luke sold me a 2021 Honda Pilot and allowed me to trade in my 2019 Jeep. This is a big upgrade for our family. Luke was polite, respectful, honest and more than fair during the whole process. Luke helped me out as a fellow veteran and I can't be happier.

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DealerRater Apr 22, 2025

Walked me through all service items that were needed Excellent leader in the service dept

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DealerRater Apr 21, 2025

Steven was the young man who helped me—the first time I met him. He was very efficient. My car was ready to go in a reasonable amount of time. The only suggestion I would have is that they would wipe down the car after washing it. The car wash is a very nice perk but the droplets of water collect dust if they aren’t wiped off. As I tried to submit this review, i couldn’t just click submit. I had to go thru a bunch of nonsense. I am tired of the nonsense.

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DealerRater Apr 21, 2025

Very conscious of my time, kept me informed. Very conscious of my time, kept me informed. Nice waiting area.

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DealerRater Apr 19, 2025

The staff was very friendly and helpful. They were willing to work with me to meet all of my requirements and seemed happy to do it.

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DealerRater Apr 18, 2025

Good service, letting me know what needs Tobe fix which is high on my list!! Thanks for all your people do a great job!!

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DealerRater Apr 18, 2025

We had a great experience and they had us in and out very quickly…. We would highly recommend this dealership

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DealerRater Apr 18, 2025

Excellent service. Worked me in extremely quickly, as I am leaving the state. Very kind and knowledgeable. I also appreciate the kid friendliness!

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DealerRater Apr 18, 2025

Very polite and friendly, she saved me money , by giving me a coupon. Over all no complaints

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DealerRater Apr 17, 2025

Alex Reed, my salesperson was patient and worked within my budget and got my deal done in just a few short hours.

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DealerRater Apr 17, 2025

Very low key, no pressure, treated us with courtesy, answered all our questions. Knowledgeable and polite

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DealerRater Apr 16, 2025

They had very professional and efficient service before, during and after the purchase. They also had great follow up.

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DealerRater Apr 15, 2025

I usually have great service it was just ok this time. I asked when I scheduled if they would have the part. I was told by Steve that he would make sure it was available. They didn’t have the right part but there was another that they could use. I left and went to lunch with my mom. The appointment started at 10.I didn’t get called until around noon that they didn’t have the correct part. I told them to put the other one on. I came back at 1. And everyone had went to lunch, so my ...

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DealerRater Apr 15, 2025

Not impressed. Bought a used car 27,000. They left cupped tires on the car because they had tread. They refused to fix some electrical problems we found on our way home. When we called about the other issues , the dealership refused to repair the car. There is NO 30 day warranty with this dealership. They sell AS IS... So BE SURE you test ALL FEATURES on the car before you leave the lot or pay for the car.

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DealerRater Apr 15, 2025

Anthony was great to work with. I've never worked with anyone from any Spitzer dealerships, but I feel like I may pay them a visit again in the future.

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DealerRater Apr 14, 2025

The service and employees are the best. Been going to spitzers since my dad. He always got his cars from them and now I do.

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DealerRater Apr 13, 2025

Ask for Anthony he is a considerate non evasave salesman. The new Ram 1500 is amazing also.

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DealerRater Apr 13, 2025

She was very helpful and her time to help me great person good to work with

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DealerRater Apr 12, 2025

Super duper Super duper super hero super level of legend status Super super super super

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DealerRater Apr 11, 2025

I was treated by tim Wolford he seemed very knowledgeable about my jeep and took really good care of me

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DealerRater Apr 11, 2025

They were Fast and efficient. I trust them for all my work done on my vehicles.

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DealerRater Apr 10, 2025

Everyone I dealt with was very cooperative and professional. I would recommend Spitzer Mansfield to those searching for a vehicle.

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DealerRater Apr 10, 2025

The employees are always courteous and polite. There is never a long wait for the service to be completed.

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DealerRater Apr 8, 2025

The service people there are always eager to help & will listen to my concerns & make suggestions that are very helpful.

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DealerRater Apr 8, 2025

Called in and got an instant appointment on the same day. Tim was very helpful and my vehicle was fixed the same day.Due to my job I was very happy.

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DealerRater Apr 7, 2025

Friendly and efficient. I wish they had taken care of the Spitzer insignia on the back of the vehicle. Was silver, now is yellow and looks tacky.

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DealerRater Apr 7, 2025

Really nice staff to work with. I would recommend this car dealership to my friends.

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DealerRater Apr 6, 2025

Went very smoothly. The guy I worked with very notable and kind and respectful. Awesome

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DealerRater Apr 6, 2025

Arrived a little early. They promptly checked me in and offered me to wait inside. When finished they came to get me and I had some questions about a letter I received from another company about an extended warranty . They looked up what coverage we have and was able to determine what is in place is what is needed. Car was washed and they were able to tell me which tires had been ritated where. Also pointed out down the rode I would need new breaks. Great people!!

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DealerRater Apr 6, 2025

They are good at letting you know if anything needs to be taken care of now or in the future

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DealerRater Apr 5, 2025

Great service. Knowledgeable. Quick and easy No thanks Why does it need to be 7 words? This is enough

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DealerRater Apr 5, 2025

The service people and technicians are so nice, polite and professional I will always take our vehicles to spitzers

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DealerRater Apr 3, 2025

Thank you so much for all the time & hard work having my vehicle done correctly and efficiently. I appreciate all the workers & Tim’

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DealerRater Apr 2, 2025

I traveled about 2 hours to this dealership because the price was right for the truck I wanted. Didn’t need to test drive just went and brought it home.

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DealerRater Apr 2, 2025

Good overall dealer experience. Very competitive pricing. Fair value given for my trade in. Salesman was excellent.

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DealerRater Apr 2, 2025

Timothy Wolford...he went above and beyond. I made an appointment online on Saturday and unknowingly did it incorrectly. He called me Monday morning and set up an appointment for me. Appreciated that extra step

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DealerRater Mar 30, 2025

Excellent team! We bring Pacifica, Wrangler, and Outback to you for everything. Very service oriented and we love Tim and Kendra

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DealerRater Mar 30, 2025

Fantastic service department. Very quick to get me in for a service. Then took me to where I needed to go, while waiting for my truck to be finished! Thanks

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DealerRater Mar 29, 2025

Good experience, showed me the vehicles I called and asked about. Once I decided on the one I was most interested in they quickly got me a price and my trade in value. I decided to buy the truck and finishing up paper work and signing went quickly and headed home.

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DealerRater Mar 29, 2025

Upfront and truly honest caring professional dealership, they are #1 Tim Wolford sets the gold standard in this service depth.

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DealerRater Mar 29, 2025

Kendra was excellent customer service. She Explained things well and was thorough . My car was completed ahead of schedule. Thank you

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DealerRater Mar 29, 2025

Kendra was great. They fixed an issue in 2 hours that another shop could not even diagnose after 3 weeks of having my car.

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DealerRater Mar 28, 2025

I was happy with the service. The service was completed much faster than I anticipated and I thought the pricing was fair. Best of all, the techs did a good job of not leaving boot prints or dusty finger prints inside the car.

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DealerRater Mar 28, 2025

Very easy process. Called ahead about 2 vehicles and scheduled appointment, she had them out front ready for me to look over. Once I made a decision on which truck the paperwork went quickly and was out the door headed home with my new truck. Highly recommended Maria and Spitzer CDJR to anyone for there next vehicle.

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DealerRater Mar 28, 2025

I was very impressed with how quickly the serviced my vehicle. I am very happy with the service.

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DealerRater Mar 26, 2025

Neglect from Spitzer Management & Alarming Response from Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Hornet has been at Spitzer since January 14, 2025, for a major electrical issues—specifically, the battery failing to hold a charge. This issue first started in January 2024, and despite several documented repair attempts and over 70 consecutive days out of service and at the dealer, there is still no resolution. What’s even more shocking is the complete lack of accountability from Spitzer’s management team. Communication has been poor, leadership has ...

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DealerRater Mar 25, 2025

The buying experience was great! No hassle, no pressure, no back and forth. I was in and out with a trade, down lay, financing and my new vehicle in 2 hours.

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DealerRater Mar 24, 2025

Always friendly, fast, reasonably priced, and close to home. This is my go to dealer for my FCA cars.

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DealerRater Mar 22, 2025

My experience was nice.i wish they would pint out what is actually due according to my mileage for service plan So I can stay on top of recommendations. Excellent staff and very friendly Thanks for getting me in with such short notice

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DealerRater Mar 22, 2025

I was impressed with the inventory on the lot. My salesperson was very informative about the truck I was interested in. We were able to make a deal I was very happy with.

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DealerRater Mar 22, 2025

Best I have ever had!! He had answers to ever question I ask him! He made our trip very pleasant!

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DealerRater Mar 22, 2025

Professional, knowledgable, and honest. knew their job customer service oriented, and very friendly Punctual and dedicated

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DealerRater Mar 22, 2025

The crew at Spitzer Jeep in Mansfield made my buying experience go smoothly and efficiently. I was driving up from Columbus so having everything go smoothly was very important to me. Tyler, Parker, Luke and Shane were very helpful in making this happen.

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DealerRater Mar 22, 2025

Tim did a great job communicating with me! He kept me up to speed on my vans repair and everything was seamless! Great job!

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DealerRater Mar 22, 2025

Great service! Friendly people and reliable work. My car is always done quickly and you get a free car wash!

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DealerRater Mar 18, 2025

Awesome Amazing Terrific Great Fantastic Fabulous Blessed Thankful Wonderful Joyful Greatful Glad Unbelievable Best Happy

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DealerRater Mar 17, 2025

Nice new clean facility. Good snacks, comfortable chairs and courteous staff. Very much appreciated. Thank you

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DealerRater Mar 17, 2025

Helpful, friendly staff. My salesman took very good care of me throughout the sales process.

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DealerRater Mar 17, 2025

Hats off to the very caring and professional service department. Their follow thru and concerns about the repairs of my vehicle their highest priority.

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DealerRater Mar 17, 2025

Always a great and friendly experience. Super fast and reliable service, will continue to bring my vehicle back every time.

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DealerRater Mar 17, 2025

The whole process was quick and easy. Anthony was a tremendous help and very knowledgeable. Shane was also a huge help in breaking down numbers and helping me get close to what I was looking for. Recommended these to anyone!

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DealerRater Mar 17, 2025

Parker, Tyler, and Shane were all great to work with. They were welcoming, knowledgeable, and helpful.

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DealerRater Mar 17, 2025

This Dealership has amazing prices with great people being upfront and honest about prices and options available.

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DealerRater Mar 17, 2025

Always courteous and caring and estimates are accurate. Managers are the very best in the business.

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DealerRater Mar 16, 2025

Very nice people in the service department. I got really good service and good car wash

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DealerRater Mar 15, 2025

Fast speedy and personal service Tim is great Is had car towed the car with no expectations of when to pick it up. It was done by that afternoon

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DealerRater Mar 15, 2025

When I called them to ask about the issue, they said that they couldn't find the leaking antifreeze. They never called me to tell me that they finally found it.

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DealerRater Mar 13, 2025

Customer service great. One issue was not resolved but they did everything they could to figure it out. It’s more of a manufacture ongoing issue but the other issue was resolved no problem. Great timing and easy to get ahold of.

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DealerRater Mar 12, 2025

This dealership is the best! We always come here for work done on our car. We get the best service in the most polite and quickest time. Everyone is respectful knowledgeable and lighthearted. We actually enjoy going to our Spitzer dodge garage. Thank you guys Sharon

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DealerRater Mar 12, 2025

Had an oil change and had to wait. They were very quick completing the service so I didn't have to wait long at all.

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DealerRater Mar 12, 2025

Over all experience was great! Only issue I would have is that how long it takes for a service, as your company would most likely say is, time is money. Same applies to your customers.

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DealerRater Mar 11, 2025

Kendra in service is great.service has done great work on servicing my vehicle also

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DealerRater Mar 11, 2025

Parker Laws was great to work with on our lease, very low pressre sales technique.

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DealerRater Mar 11, 2025

Working with Anthony McQueen and Shane was a good experience. Anthony is a hard worker, good at multi-tasking, friendly, and accommodating!! Shane worked us to get the price and financing that we were comfortable with.

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DealerRater Mar 9, 2025

Very efficient. Friendly, and even found me a coupon to use. Will continue to get my service done there.

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DealerRater Mar 9, 2025

Everyone was very friendly and helpful and a big thumbs šŸ‘ up to my salesman Parker, would highly recommend doing business here, Thanks Guys

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DealerRater Mar 9, 2025

Anthony was amazing to deal with and didn’t judge based on age, he got everything I asked done and in a very timely manner!

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DealerRater Mar 8, 2025

They did a good job and they informed me what needed to be done and told me what it would cost

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DealerRater Mar 8, 2025

When my vehicle was told in I had no expectations of what was wrong. And I surely never expected to get it back the same day

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DealerRater Mar 6, 2025

Kendra Weaver and the entire Service Team are A+++. Definitely got my 2019 Jeep Compass back to running as smooth as can be. Thanks 1000% šŸ¤˜šŸ˜ŽšŸ¤˜

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DealerRater Mar 5, 2025

Very Kind and lets you have the time to think it over. This was my first time buying a car and this place was very nice. šŸ™‚

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DealerRater Mar 5, 2025

Very courteous very eager to work with you and understand your needs. One of the smoothest car buying transactions I have ever had

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DealerRater Mar 4, 2025

Convenient location Friendly people And great service!! Will continue to utilize their services! See you in another six months!!

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DealerRater Mar 3, 2025

Had a great experience and staff were amazing and helpful. Excellent customer service. Thanks and for helping me purchasing my truck.

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DealerRater Mar 3, 2025

They went out of their way to complete old recalls on our trucks that was missed over the year ,Thank you

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DealerRater Mar 3, 2025

Very open and willing to help with my needs Good at communicating and getting back to me quickly

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DealerRater Mar 3, 2025

Tim is great. Great communication throughout the process. Greatly appreciated them getting me in and my vehicle repaired.

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DealerRater Mar 3, 2025

I bought my Jeep from them 2 years ago and used their service. They have always been able to help me and provide a great service for my Jeep Gladiator I appreciathe crew in Mansfield

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DealerRater Mar 2, 2025

I was calling about my jeep because of a year 1/2 ago I took it to spitzer in mansfield and the doors and hood had bubbles on them so they was going to replace them since they was under Warrenty I was so happy so they set it up with a bodyshop on April 8th to fix it .so it took almost 2 months to fix it in the middle of them fixing it they told me they didn't have the hood or the back door so they would get ahold of us when it came in gm body shop updated ...

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DealerRater Mar 2, 2025

Everything was fine, but nothing blew me away as better any other dealership that I have worked with.

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DealerRater Feb 28, 2025

Very good customer service, Very helpful with my problem and service was fast and complete.

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DealerRater Feb 28, 2025

Everybody is helpful and professional. Knowledgeable as well . Thanks for the power train warranty at first responder benefits.

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DealerRater Feb 27, 2025

Remington was very knowledgeable and easy to work with. He made the process seamless and efficient.

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DealerRater Feb 27, 2025

It was clean, the waiting room was nice and opening and also provided drinks and snacks for the customers.

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DealerRater Feb 27, 2025

It was a very smooth transaction, they answered all my questions and went through the whole car and explained everything to me. Would highly recommend Spitzer’s.

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DealerRater Feb 27, 2025

The service team is great! Kendra does an exceptional job in having the service completed as requested.

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DealerRater Feb 27, 2025

Anthony was great in finding a nice first car for me. I got a good trade in deal and overall good monthly deal!

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DealerRater Feb 26, 2025

Very kind checked on us frequently to let us know what was going on with our car kept us updated

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